Frequently asked questions
Short answers to what buyers ask most.
Why can't I see wholesale prices?
Nothing is hidden. Every product page publishes its full quantity-break ladder, and the price drops automatically as your quantity crosses each threshold — no account, no application, no waiting. Browse the catalog.
Do I need an account to order?
No. Add to cart and check out as a guest — we take your contact and shipping details at checkout. Keep your order number and email to track it afterwards.
Is the product genuine?
Yes. Sealed product ships factory sealed in its original packaging, and singles are inspected and shipped protected. We never sell resealed, reprinted or counterfeit product — if anything you receive isn't genuine, we make it right. See returns.
Is this Japanese or English product?
Mostly Japanese-language, with selected English-language sets. Each product page states the print language.
Do I have to buy full cases?
Each product has its own minimum order quantity and order multiple, shown on the product page. Sealed product is sold in fixed multiples (usually 6 booster boxes or 4 ETBs) and, where listed, by the whole sealed case. There's no minimum order value across the catalog — see minimum order quantities.
Who pays import duties?
You do, as importer of record. Duties, VAT/GST, and clearance fees are charged by your own customs authority and aren't included in our prices. See shipping & customs.
Will you under-declare the value to reduce my duties?
No. We declare accurately at full commercial value. Under-declaring is an offence in both countries and voids carrier insurance on the shipment.
How do I pay?
By cryptocurrency, which is the fastest; by card through a payment link we email you, which takes longer to process; or, for US buyers, by Cash App or Chime. Nothing is charged when you submit the order, and you never enter card or bank details on this site. See payment methods.
How long is my stock held?
48 hours from placing the order. If payment hasn't cleared by then the reservation lapses and the order is cancelled, returning the stock to general availability.
Can I return a box if the pulls were bad?
No. Trading card products are randomised, and pull rates aren't a defect. See returns for what we do accept.
Do you ship to my country?
We publish rates for the zones listed on the shipping page. If yours isn't there we can usually still ship — ask us for a manual quote.
Can I pre-order upcoming sets?
Yes. Pre-orders are marked with their release date and don't consume current stock. Browse pre-orders.