Returns policy

What we will and won't take back, and how to raise a claim.

Last updated 2 September 2026

Report a problem within 7 days

Inspect every shipment on arrival. Email support@fudakura.com within 7 days of delivery quoting your order number, with photographs of the outer packaging, the shipping label, and the affected items. Carriers impose their own claim deadlines, and a late report can leave a genuine claim unrecoverable.

What we accept

Items damaged in transit
Short shipments — fewer units than invoiced
Incorrect items — a product other than what you ordered
Items materially not as described on the product page
Manufacturing defects in sealed product
Items that are not genuine — always replaced or refunded

Where a claim is accepted we will, at our discretion, replace the goods, issue a credit against your next order, or refund the affected lines including their share of shipping.

What we do not accept

Opened sealed product. Once a box, pack, or case is opened it cannot be resold as sealed and cannot be returned.
Pull rates or card contents. Trading card products are randomised. A box that yields no chase card is not defective, and disappointing pulls are not grounds for return.
Market price movements. Card values move. A product losing value after purchase is a trading risk you accept as a reseller.
Change of mind, over-ordering, or misjudged demand
Items damaged after delivery, including in your own onward shipping
Graded singles where the grade matches what was listed

Cancellation rights

Most of what we sell goes to businesses, and statutory consumer cancellation rights do not apply to purchases made in the course of a business.

Where you buy as a consumer rather than for a business, they do apply. If you are in the UK or EU you may cancel within 14 days of receiving the goods and return them for a refund, without giving a reason. Tell us at support@fudakura.com within that period, return the goods in the condition you received them, and we will refund you within 14 days of getting them back. You bear the cost of return carriage, which from most destinations to Japan is substantial — ask us for an estimate before you ship.

Your rights in respect of faulty, damaged, or misdescribed goods are separate from this and are unaffected either way.

Returning goods

Do not ship anything back before we authorise it — unauthorised returns may be refused. Once authorised we will confirm the return address and who bears carriage. Where the fault is ours we cover return shipping; where goods are returned by agreement for another reason, you do.

Return shipments must be declared correctly as returned goods. Import charges arising from an incorrectly declared return are your responsibility.

Refunds

Approved refunds are issued to the original payment method: card payments to the card, Cash App and Chime payments to the sending account, and crypto in the same coin to an address you provide. Note that the amount refunded is the fiat value at the time of refund, so exchange-rate movement between payment and refund is yours to bear.